We're sorry to see you go. You have the right to delete your MoonPair account at any time. This page explains how to delete your account, what data is removed, what data is retained, and how to reach us if you need help.
1. How to Delete Your Account
You can delete your MoonPair account directly from within the app. The process takes less than a minute.
Steps to Delete In-App
1
Open the MoonPair app and log in to your account.
2
Tap your profile icon in the top corner to go to your profile.
3
Tap Settings (gear icon).
4
Scroll down and tap "Account".
5
Tap "Delete Account" and follow the on-screen confirmation prompts.
6
Your account deletion will be confirmed via email within a few minutes.
Can't Access the App?
If you are unable to access your account to delete it, you can submit a deletion request by emailing us directly:
- Email: studios.caesium@gmail.com
- Subject: "Account Deletion Request"
- Include the email address associated with your account and proof of identity
- We will process your request within 30 days
2. What Happens When You Delete
When you confirm deletion of your MoonPair account:
- Your profile is immediately hidden from other users — no one can find or view your profile from the moment you confirm
- All active matches and conversations are removed from your matches list
- Your account enters a 30-day grace period before permanent deletion (see Section 6)
- After the grace period, your personal data is permanently and irreversibly deleted from our active systems
This action is permanent. After the grace period, deleted account data cannot be recovered. Please ensure you have saved anything you wish to keep before proceeding.
3. Data That Is Removed
Upon permanent deletion, the following data is erased from our active systems:
- Your profile information — name, bio, photos, and all profile attributes
- Your preferences and filter settings
- Your match history and all in-app conversations
- Your account credentials (email, password)
- Your usage history and activity data
- Any photo verification data associated with your account
- Push notification tokens and device identifiers linked to your account
4. Data That May Be Retained
Certain data may be retained after deletion as required by law or for legitimate safety purposes:
| Data Type | Retention Period | Reason |
|---|
| Safety & Security Logs |
Up to 7 years |
Legal compliance, safety investigations, law enforcement |
| Reports & Moderation Records |
Up to 7 years |
User safety, legal obligations |
| Transaction Records (if applicable) |
Up to 7 years |
Financial and tax compliance |
| Support Communications |
Up to 3 years |
Legal protection, dispute resolution |
| Anonymized Analytics |
Up to 2 years |
App improvement (no personal identifiers retained) |
All retained data is stored securely, access is strictly limited, and it is never used for marketing or sold to third parties.
5. Pause Instead of Delete
Not ready to leave permanently? MoonPair offers a Pause feature that lets you take a break without losing your matches or data:
- Your profile is hidden from discovery while paused
- Your matches and conversations are preserved
- You can unpause at any time and pick up right where you left off
- No data is deleted during a pause
To pause your account, go to Settings → Account → Pause Account.
6. Reactivation & Grace Period
After requesting deletion, your account enters a 30-day grace period. During this time:
- Your profile remains hidden from other users
- Your data is not yet permanently deleted
- You can reactivate your account simply by logging back in before the 30 days are up
- After 30 days, deletion is permanent and irreversible
Changed your mind? Log back in within 30 days of requesting deletion to cancel the process and restore your account fully.
7. Request a Copy of Your Data
Before deleting your account, you have the right to request a copy of the personal data we hold about you. To do so:
- Email studios.caesium@gmail.com with subject "Data Export Request"
- Include your registered email address and a brief identity verification
- We will provide your data in a structured, machine-readable format within 30 days
We respect your right to leave. If there's anything we could have done better, we'd love to hear your feedback at
studios.caesium@gmail.com. Thank you for being part of MoonPair.